Robin began working in healthcare in 1998. She fell in love with health care and has stayed in the field ever since. She began as a hospital telephone operator and worked her way up to Admissions Supervisor with the hospital. She was then promoted to an Assistant Business Office Manager at Lake Norman Regional; and she and her husband moved to Concord, North Carolina, for her to take that role in 2006. She returned to school as a non-traditional student at thirty-six and earned an associate degree in medical administration. To complete her education, she interned at Novant Health Lakeside Primary Care. She was then employed by Novant, where she worked for six years in several areas of hospital administration. She joined CTSI in October to work with the TransPop group in Kannapolis.